Privacy Notice
Overview
Epic Storage (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services at epicstorage.com.
Questions? Contact us at manager@epicstorage.com
Quick Summary
What we collect: Basic account information like name, email, phone number, and billing details when you create an account or make a purchase.
What we don’t collect: We don’t collect sensitive information like race, religion, or sexual orientation. We also don’t collect information from third parties.
How we use it: To provide our storage services, process payments, communicate with you, and improve our platform.
Your rights: You can access, update, or delete your information at any time. You can also opt out of marketing communications.
Information We Collect
Information You Provide
When you create an account or use our services, we may collect:
- Contact Information: Name, email address, phone number
- Account Details: Username and password
- Billing Information: Billing address and payment card details
- Communication Preferences: How you’d like to hear from us
Information Collected Automatically
When you visit our website, we automatically collect:
- Technical Data: IP address, browser type, device information
- Usage Data: Pages viewed, features used, time spent on site
- Location Data: General location based on IP address (you can opt out)
Payment Information
Payment processing is handled securely by SiteLink Merchant Services (a division of Applied Merchant Group, LLC). View their privacy policy for details.
How We Use Your Information
We use your information to:
- Provide Services: Create and manage your account, deliver storage services
- Process Payments: Handle billing and payment processing
- Communicate: Send service updates, respond to inquiries, and marketing (if you opt in)
- Improve Services: Analyze usage patterns to enhance our platform
- Security: Prevent fraud and maintain platform security
- Legal Compliance: Meet legal and regulatory requirements
Information Sharing
We may share your information in these situations:
Service Providers: With trusted partners who help us operate our business (like payment processors)
Business Transfers: If we’re acquired or merge with another company
Legal Requirements: When required by law or to protect our rights
With Your Consent: For any other purposes with your explicit permission
We never sell your personal information to third parties.
Your Privacy Rights
All Users Can:
- Access your personal information
- Update or correct your account details
- Delete your account and associated data
- Opt out of marketing communications
- Withdraw consent for data processing
US Residents Have Additional Rights:
- Right to know what personal information we collect
- Right to request deletion of personal information
- Right to opt out of targeted advertising
- Right to non-discrimination for exercising privacy rights
To exercise your rights: Email us at manager@epicstorage.com or visit epicstorage.com/contact
Data Security & Retention
Security Measures
We use industry-standard security measures to protect your information, including encryption and secure data storage. However, no internet transmission is 100% secure, so we cannot guarantee absolute security.
How Long We Keep Data
We retain your information only as long as necessary to provide our services or as required by law. When you close your account, we delete or anonymize your personal information.
Cookies & Tracking
We use cookies and similar technologies to:
- Keep you logged in
- Remember your preferences
- Analyze site usage
- Provide personalized experiences
Managing Cookies: You can control cookies through your browser settings. Some features may not work properly if you disable cookies.
Third-Party Analytics: We use Google Analytics to understand how our site is used. You can opt out at tools.google.com/dlpage/gaoptout.
Age Requirements
Our services are intended for users 18 years and older. We do not knowingly collect information from minors under 18. If you believe we have collected information from a minor, please contact us immediately.
Policy Updates
We may update this Privacy Policy periodically. We’ll notify you of significant changes by email or through our website. The “Last updated” date at the top indicates when changes were made.
Contact Us
Questions about this Privacy Policy?
Email: manager@epicstorage.com
This privacy policy is designed to be transparent and easy to understand. If you have any questions about how we handle your personal information, please don’t hesitate to reach out.